Simplifying Ridgid Tool Registration: Your Step-by-Step Guide to RIDGID's LSA
Have you struggled with registering your tools in the past? Are you tired of the complicated process that comes with tool registration? RIDGID wants you to have access to what you need for success - their Lifetime Service Agreement.
The current RIDGID Lifetime Service Agreement (LSA) has come a long way. The internet has revolutionized RIDGID tool registration, making it more convenient and user-friendly. In this comprehensive guide, we'll walk you through the entire process of registering your RIDGID tools under the LSA, ensuring you get the most out of your investment.
The Perks of RIDGID Tool Registration
Maintaining your tools can be complicated. Excellent machinery and products are hard to come by, so you want to know that if something breaks or fails, you are covered by the company you bought it from.
Whatever the motivation behind purchasing a tool, we all know it is a significant financial commitment. Ridgid is a company that stands behind its products, and has one of the most extensive warranties on the market.
Registering your tools with RIDGID comes with several benefits, particularly if you elect to register for their Lifetime Service Agreement. The Lifetime Service Agreement is available to the original purchaser of an eligible product and is free of charge. Once you register your tool and submit proof of purchase for approval, you will be eligible for a lifetime of free replacement batteries, free service, and free replacement parts for your RIDGID tools.
Get a quick breakdown of what Ridgid's LSA program entails here
The RIDGID Lifetime Service Agreement
What is and is not included in this lifetime service agreement? What are the stipulations? Is RIDGID capable of helping me get new batteries or parts quickly and efficiently? These are some of the most common and important questions that are asked when professionals in the industry hear about this lifetime service agreement.
This is different from the DMV, where the wait time for things can take weeks or months. RIDGID prides itself on paving the way for technicians by saving them time and money while helping them promote themselves to their consumers by using innovative technological solutions.
The RIDGID LSA is one of the best service offerings in the market. With the slogan "Free Batteries. Free Parts. Free Service. For Life," the LSA demonstrates the company's commitment to providing top-notch customer support. This comprehensive agreement covers eligible RIDGID products, ensuring that your tools remain in optimal condition throughout their lifespan.
Understanding the Conditions of the RIDGID Lifetime Service Agreement
With every lifetime service agreement, there are always conditions that go along with it. We all know that there are rules we must follow to ensure we are covered. Though RIDGID does have conditions, they are not overly complicated like other brands.
With this short guide, we will walk you through all the conditions that apply and help you determine if your tools fall within the bounds of the service agreement.
In short, as long as you are the original purchaser and all conditions of the registration process are fulfilled, you should have access to all the perks offered.
IMPORTANT
To accept the LSA, you must register your qualifying RIDGID brand product within 90 days of purchase
You have 90 days to register the RIDGID brand-qualifying product, and this can be done quickly by visiting their registration page and logging into your personal account or creating a new account if you don't already have one.
Remember that the person who bought the tool must be the one to register it or at least use their name when registering to ensure that you have access to the service agreement.
The process and approval after registration should not take long, usually within seven days. You will receive a confirmation via email or USPS, depending on how you register, that will include your Customer ID number. Make sure you keep track of it as you will need it to obtain service for your product under the Lifetime Service Agreement, and you will receive verification that the tool has been upgraded to Lifetime Service Agreement status.
After that, you will be good to go if you ever need assistance with your products.
That’s great, right? Now, let’s talk about what is and is not covered under this service agreement. Remember, this is not a warranty. RIDGID gives you a 3-year warranty when you first buy the tool; this service is for life.
Wait, I get a 3-year warranty?
Yes! RIDGID already gives you an automatic 3-year warranty when you purchase RIDGID hand-held power tools, stationary power tools, and pneumatic tools. It begins on the date of purchase. For more information regarding the 3-year warranty, take a look at RIDGID’s website.
Once the 3-year warranty is up, your lifetime service agreement will continue.
Okay, I need to use the lifetime service agreement; what is covered?
Here's the scoop on what RIDGID’s Lifetime Service Agreement covers.
In short, the agreement covers the tool's wear and tear or failure that arises under normal usage and proper maintenance. The LSA covers all defects and everyday wear items such as brushes, chucks, motors, switches, gears, and even cordless batteries.
Replacement rings, driver blades, and bumpers on RIDGID Brand pneumatic tools are also covered. So you can rest easy knowing that your tool is protected under the LSA.
… and what is not covered?
However, it's important to note that the Lifetime Service Agreement does not cover any malfunction, failure, or defect resulting from misuse, abuse, neglect, alteration, modification, or repair by anyone other than an authorized service center for RIDGID brand tools.
In other words, if you decide to take apart your tool and try to fix it yourself, you're on your own. Make sure to utilize the services that RIDGID provides you.
It is also worth noting that any damage or malfunction inflicted upon the tool by the user or other external sources or failure to comply with the warnings and instructions in the operator’s manual is not covered.
IMPORTANT
Follow all setup and safety guidelines when using your tools to ensure you are covered if the tool malfunctions.
Another thing to keep in mind is that consumable accessories provided with the tool, such as saw blades, planer blades, knives, insert bits, drill bits, grinding wheels, discs, cut-off wheels, sandpaper, safety glasses, and fasteners, are not covered .
These things are expected to wear out over time with regular use, so they're not included in the coverage.
Along with consumable accessories, I want to highlight that specific product categories are also not eligible for coverage under the Lifetime Service Agreement.
These include:
- Free or promotional serialized pieces of equipment provided beyond the contents of the purchased tool kit
- Generators
- Pressure washers
- Radios
- Accessory batteries
- Accessory chargers
- Plumbing equipment
- Extension cords
- Heated gear
- Storage
- Hand tools
- Wet/dry vacs
If you need clarification on whether the Lifetime Service Agreement covers your tool, be sure to check the terms and conditions for your specific product or contact support.
Additional Benefits
Registering your tools under the RIDGID LSA allows you access to various perks, including tooltips, promotions, how-tos, and other valuable resources. These additional benefits make RIDGID tool registration an essential step for anyone who wants to get the most out of their RIDGID products.
Now that you’re a little more familiar with the Lifetime Service Agreement let’s look at how registration was before the new process began.
Getting Started with RIDGID Tool Registration
The whole registration process takes approximately 5 minutes. Before you start, ensure you have these few things on hand: your Receipt and the tool(s) you bought.
If you’re a returning customer and already have an account, skip this step and jump to the next step: Registering Tools Under the RIDGID LSA.
Creating a RIDGID Account (For New Users)
2. Click on "SIGN UP" underneath the "Sign In" button (NOTE: This isn't the Newsletter signup button).
3. Fill out the required fields (email, first/last name, country)
4. Check (or not) the two optional boxes at the bottom of the page asking if you would like to receive promotional emails or invitations for participating in product research)
5 Read the RIDGID Terms of Service (this is important) and the Privacy Policy, then tick the small boxes if you agree.
6. Click the "SUBMIT" button, and you're done! You'll receive a confirmation in your email inbox.
It’s that quick! Now, let’s move on to registering your tools.
Registering Tools Under the RIDGID LSA
Once you've created your account, you'll be directed to your "TOOLBOX," where you can register new tools and view your existing registered tools and saved receipts. To register a new tool or product, follow these steps:
1. Click "REGISTER NEW PURCHASE."
2. Enter the model number, serial number(s), and the store where you purchased the tool.
3. Include all qualifying RIDGID brand product information, starting with the model number found on the box or RIDGID's website. The system will automatically fill in each tool and accessory from the kit.
4. Complete the serial numbers for each piece, including batteries and chargers, which are printed clearly on each product.
5. Provide details about when and where you purchased the product(s). You'll still need the information from your receipt, but you'll simply enter the code through the website.
With all that said, once you've completed the registration process and received confirmation that the LSA covers your tool, you can rest assured that your tool will be covered for the original purchaser's lifetime.
That's a great value-add for anyone looking to invest in high-quality tools that will last for years to come.
Uploading Receipts Made Easy
Before, uploading your receipt was a big hassle. Now, you can upload your RIDGID power tool receipts using either the website or the mobile website.
To use your phone, take a photo of your receipt, preferably with a clean background, and upload it directly from your phone to the mobile website.
Are you using the computer? No problem. Just email yourself the receipt and download it onto the computer, then upload it onto the RIDGID website.
No more pulling teeth to get the information in from the receipt.
Other Features of Your RIDGID Lifetime Service Agreement Account
In addition to registering RIDGID tools online, the LSA website offers other useful features:
- Viewing registration status: Quickly and easily view the registration status of your tools.
- Searching tool manuals: Access product manuals for your registered tools in just a few clicks.
Now that we’ve gone through the online registration process let’s go over how to register if you don’t have access to the internet. RIDGID is versatile, and the mail-in registration option is still available!
Alternative Ways to Register for the RIDGID Lifetime Service Agreement
If you don’t have internet access or are simply old school and would like to register through the mail to keep a paper trail, no problem at all. RIDGID is here to help.
Never Fear. Mail-In Registration is Here
Suppose you don't have access to the Internet. In that case, you can still register your tool by enclosing a letter with the following information:
1. Your first and last name
2. Your email address
3. Date of birth
4. Your phone number
5. Your address(city, state, zip code)
6. The model number (for each tool you register)
7. The serial number (for each tool you register).
8. A copy of the original receipt
Once you have included all of that into an envelope, mail it to
RIDGID Service Dept.:
Attn: LSA,
PO Box 1427,
Anderson, SC 29622
NOTE
RIDGID recommends that you use certified mail.
Remember to include the batteries and chargers when sending in this information.
It's also worth noting that handwritten registrations may take longer to process.
Other Important Reminders about the RIDGID LSA
- All RIDGID Power Tools come with an automatic 3-year limited manufacturer warranty.
- The LSA applies only to eligible product categories and requires registration.
- To take advantage of the RIDGID LSA, you must register your eligible RIDGID power tool(s) and submit your proof of purchase within 90 days of the date of purchase.
For more information about the RIDGID LSA, click here .
Customer Support and Contact Information
If you have any questions or concerns about the RIDGID LSA or the registration process, you can reach RIDGID at 1-866-539-1710 or their Battery Replacement Center at 1-877-655-5346. Customer Service Hours (EST) are:
- 8:00 am - 8:00 pm Monday - Friday
- 9:00 am - 6:00 pm Saturday and Sunday
For Canada, Customer Service Hours (EST) are 8:00 am - 4:30 pm, Monday - Friday.
Wrapping Up
The RIDGID registration process has come a long way, and the company's commitment to customer satisfaction is evident in its streamlined approach to the Lifetime Service Agreement. Registering your RIDGID tools under the LSA ensures that your investment remains protected and well-maintained throughout its life. So, don't wait any longer – register your tools today and enjoy the peace of mind of knowing the RIDGID LSA covers you!
RIDGID LSA Frequently Asked Questions
How do I use the Ridgid registration service?
To use the service for this RIDGID tool on either the 3-year limited warranty, the Lifetime Service Agreement, or the recon limited warranty, you must bring the equipment to an authorized RIDGID® service center.
If you are In the United States and Canada, find the closest authorized service center by logging on to the RIDGID website at www.ridgid.com. If you are in Mexico, please call customer service at 1‒800‒843‒1111 to find your nearest location.
You must present your Lifetime Service Agreement Identification Number and proper personal identification (a valid driver’s license, passport, military I.D., or a valid Social Security card with photo ID).
If a cordless tool kit requires a battery/charger replacement, the tool console, battery, and charger purchased together must be present for proper diagnosis and warranty verification. If you are in Mexico, please call customer service at 1‒800‒843‒1111 to find your nearest location.
Is the RIDGID Lifetime Service Agreement transferable?
No. It’s not transferable to persons other than the original purchaser.
How long do you have to register RIDGID tools for the Lifetime Service Agreement?
90 days after purchase