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Flex Tools

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About Flex

FLEX is renowned for precision-crafted power tools engineered in Germany. Their relentless pursuit of innovation drives them to redefine performance benchmarks. Prioritizing technological advancement and durability from inception to execution, each FLEX tool surpasses expectations in lifespan and functionality.

At FLEX, user-centric designs and quality solutions are integrated into every tool, guaranteeing professionals a hassle-free experience. With advanced features such as FLEX Longlife carbon brushes and cutting-edge electronics, FLEX tools exemplify longevity and precision.

Supported by the FLEX 24V system, their tools deliver unrelenting power and unmatched performance, establishing new industry standards. The FLEX advantage ensures innovation meets reliability, reflecting their commitment to excellence.

Flex Warranty Information

FLEX LIMITED LIFETIME WARRANTY

For FLEX 24V Tools, Batteries, And Chargers

All FLEX 24V tools, Chervon North America, Inc. ("Seller") warrants to the original purchaser only, that all FLEX 24V products will be free from defects in material or workmanship for a lifetime on all FLEX 24V products that are purchased before, or on December 31, 2024. Original purchaser must register the product(s) within 30 days of purchase and retain their receipt as proof of purchase. This warranty applies only to the original purchaser from an authorized FLEX retailer and may not be transferred. THE LIMITED LIFETIME WARRANTY IS CONDITIONED ON REGISTRATION OF THE PRODUCT(S) WITHIN 30 DAYS OF PURCHASE AND IS ONLY APPLICABLE TO FLEX 24V TOOLS, BATTERIES AND CHARGERS. If original purchaser does not register their product within 30 days, the warranty will apply for a duration of 3 years. Product registration can be completed online at www.registermyflex.com

  1. 24V Tools: Limited Lifetime Warranty with Registration
  2. 24V Batteries & Chargers: Limited Lifetime Warranty with Registration. Maximum of 3 battery replacements will be covered.
  3. FLEX STACK PACK™ Storage System: 1-Year Limited Warranty with Registration
  4. Functional Attachments FT161 and FT421: 5-Year Limited Warranty with Registration / 3-Year Limited Warranty without registration
  5. Other Accessories & Attachments: No Warranty

SELLER’S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY under this Limited Lifetime Warranty and, to the extent permitted by law, any warranty or condition implied by law, shall be the repair or replacement of parts, without charge, which are defective in material or workmanship and which have not been misused, carelessly handled, or repaired by persons other than a FLEX Authorized Service Dealer. This limited warranty does not cover part failure due to normal wear and tear. To make a claim under limited warranty, return the complete product, transportation prepaid, to any FLEX Authorized Service Dealer. For Authorized FLEX Service Dealers, please visit www.flexpowertools.com/get-service or call 1-833-FLEX-496 (1-833-353-9496).

This Limited Lifetime Warranty does not apply to accessories, storage systems, attachments or parts.

Any implied warranties applicable to a product shall be limited in duration equal to the duration of the express warranties applicable to such product, as set forth in the first paragraph above. Some states in the U.S. and some Canadian provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply.

FLEX is not responsible for direct, indirect, incidental or consequential damages. Some U.S. states and Canadian provinces do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply. This limited warranty gives you specific legal rights, and you may also have other rights which vary by state in the U.S. and by province in Canada.

This lifetime warranty applies only to products sold within the United States of America, Canada and the commonwealth of Puerto Rico. For warranty coverage within other countries, contact your local FLEX dealer.

© Chervon North America

1203 E Warrenville Rd

Naperville, IL 60563

www.flexpowertools.com

www.registermyflex.com

1-833-FLEX-496 | (1-833-353-9496)

FLEX 5 YEAR LIMITED WARRANTY

For FLEX 24V Tools, Batteries, And Chargers

Chervon North America, Inc. ("Seller") warrants to the original purchaser only, that all FLEX 24V products will be free from defects in material or workmanship for a period of five years from date of purchase when the original purchaser registers the product within 30 days from the date of original retail purchase and retains their receipt as proof of purchase. THE 5-YEAR LIMITED WARRANTY PERIOD IS CONDITIONED ON REGISTRATION OF THE PRODUCT WITHIN 30 DAYS OF PURCHASE AND ONLY APPLICABLE TO FLEX 24V TOOLS, BATTERIES AND CHARGERS. If the original purchaser does not register their product within 30 days, the foregoing limited warranty will apply for a duration of three years. Product registration can be completed online at www.registermyflex.com

  1. 24V Tools: 5-Year Limited Warranty with Registration
  2. 24V Batteries and Chargers: 5-Year Limited Warranty with Registration
  3. Corded, 12V and 18V FLEX Legacy Products: 1-Year Limited Warranty, No Registration Benefit
  4. FLEX STACK PACK™ Storage System: 1-Year Limited Warranty with Registration
  5. Functional Attachments FT161 and FT421: 5-Year Limited Warranty with Registration / 3-Year Limited Warranty without registration
  6. Other Accessories and Attachments: No Warranty

SELLER’S SOLE OBLIGATION AND YOUR EXCLUSIVE REMEDY under this Limited Warranty and, to the extent permitted by law, any warranty or condition implied by law, shall be the repair or replacement of parts, without charge, which are defective in material or workmanship and which have not been misused, carelessly handled, or repaired by persons other than a FLEX Authorized Service Dealer. This warranty does not cover part failure due to normal wear and tear. To make a claim under warranty, return the complete product, transportation prepaid, to any FLEX Authorized Service Dealer. For Authorized FLEX Service Dealers, please visit www.flexpowertools.com/get-service or call 1-833-FLEX-496 (1-833-353-9496).

This 5-Year Limited Warranty does not apply to accessories, attachments or parts.

The 1-Year limited warranty for FLEX STACK PACK™ Storage System covers only tool boxes and does not apply to system attachments and power tool accessories.

Any implied warranties applicable to a product shall be limited in duration equal to the duration of the express warranties applicable to such product, as set forth in the first paragraph above. Some states in the U.S. and some Canadian provinces do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply.

FLEX is not responsible for direct, indirect, incidental or consequential damages. Some U.S. states and Canadian provinces do not allow limitations on how long an implied warranty lasts and/or do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply. This limited warranty gives you specific legal rights, and you may also have other rights which vary by state in the U.S. and by province in Canada.

This limited warranty applies only to products sold within the United States of America, Canada and the commonwealth of Puerto Rico. For warranty coverage within other countries, contact your local FLEX dealer.

© Chervon North America

1203 E. Warrenville Rd.,

Naperville, IL 60563

www.flexpowertools.com

www.registermyflex.com

1-833-FLEX-496 | (1-833-353-9496)

FLEX 1-YEAR LIMITED WARRANTY

For Corded, 12V And 18V FLEX Products

FLEX North America warrants its Professional Power Tools for a period of one year from the date of original purchase. We will repair or replace at our option, any part or parts of the product and accessories covered under this warranty which, after examination, proves to be defective in workmanship or material during the warranty period. For repair or replacement, return the complete tool or accessory, transportation prepaid, to your nearest Authorized Service Station. Proof of purchase may be required. This warranty does not apply to o-rings and driver blades, or to repair or replacement due to misuse, abuse, use of electrical converters, normal wear and tear or repairs attempted or made by someone other than our Authorized Service Stations.

ANY IMPLIED WARRANTY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, WILL LAST ONLY FOR ONE (1) YEAR FROM THE DATE OF PURCHASE.

THE FOREGOING OBLIGATION IS FLEX NORTH AMERICA’S SOLE LIABILITY UNDER THIS OR ANY IMPLIED WARRANTY AND UNDER NO CIRCUMSTANCES SHALL FLEX NORTH AMERICA BE LIABLE FOR ANY INCIDENTAL OF CONSEQUENTIAL DAMAGES.

Some states do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental or consequential damages, so the above limitation of exclusion may not apply to you.

This warranty gives you specific legal rights and you may also have other legal rights which vary from state to state.

© Chervon North America

1203 E Warrenville Rd

Naperville, IL 60563

www.flexpowertools.com

www.registermyflex.com

1-833-FLEX-496 | (1-833-353-9496)

Frequently Asked Questions

Shipping

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us.

How long will it take to receive my order?

Standard shipping normally takes 3-5 days. Next day shipping is available on all domestic orders (for an additional charge). International shipping times depend on the products and destination (estimated at checkout).

Returns and Refunds

How do I return a product?

Items must be returned within 30 days after receiving your order. Items must be returned in the same condition in which they were received, be unworn/unused, have any tags still attached, and include all the original packaging.

How long will it take to receive my refund?

Refunds are processed within 7 days from when we receive the item(s).